Related articles: Complete guide of Tabirai Car Rental
Pam, Inc. which operates Tabirai Car Rental/ Okitour / Hokkaidotour place strong emphasis on “cheaper than anywhere, high-quality rent-a-car” and “simple comparing and booking website”. In this article, parts with different features compared with other similar websites will be introduced.
1. Rental car is guaranteed at the completion of reservation.
Your desired rental car will be kept at the completion of reservation, so reconfirmation is not required. You can check your reservation on Tabirai’s “Reservation Information Box” or the notification email sent to you after the reservation was completed online. You’re suggested to print it out and show to the staff when you pick up the car.
2. Settle the payment at the car rental outlet when you pick up the car
Member registration or credit card input are unnecessary when booking online. Settle the payment at the car rental outlet when you pick up the car.
3. Cancellation is OK. To modify your reservation, make a new reservation and then cancel the old one.
In cases that you want to change the rental period, departure/return times, departure/return locations, car type, and modify your email address, please make a new reservation, and then cancel the old one. This is the easiest and fastest way. This method is not my own opinion, but also suggested by Tabirai. Please do not hesitate to cancel your reservation.
In addition, it’s better to make a new reservation before you cancel the old one. Rental vehicles may be out of shock in the peak period. Please note that it’s unable to resurrect a canceled reservation.
If your desired rental car is out of stock, please ask the car rental company to change the details for your via the message function “Reservation Information Box“. If you are lucky, your reservation may be modified.
4. Use the “Reservation Information Box” if you check or cancel your reservation.
To log into the “Reservation Information Box“, you need to enter your password and the reservation number. The reservation number is stated on the reservation completion screen or the notification email sent to you after the reservation was completed online.
Even if you haven’t received the notification email for some reasons, if you log into the “Reservation Information Box” and the reservation details are listed, that means the reservation is completed without any problems.
5. Contact the car rental company directly if you have any questions or requests.
If you have any questions or requests, you’re suggested to send messages to the car rental company via the “Reservation Information Box“. Messages should be written in Japanese or English.
You’re supposed to receive a response from the car rental company within a few days. Conversely, even if you are in a hurry, the car rental company won’t reply your message soon. So, it’s important to send the message early enough to allow sufficient time for preparation. (Or just contact the car rental company by phone, telephone number is listed on the official website).
6. How about the cancellation fee? How do I pay the cancellation fee?
Car rental companies have their own cancellation policies. However, since credit card input is not required during online reservation, cancellation fee is rarely charged (there is no way to get the cancellation fee). As the online car reservation system is built under a relationship of mutual trust, please cancel your booking as soon as possible (if possible, at least 7 days before use).